Can a CACO assist families with funeral arrangements?

A Casualty Assistance Calls Officer (CACO) is indeed permitted to assist families with funeral arrangements, primarily by providing information on available options and procedures. This assistance is a vital part of their role, as it helps families navigate the often complex process following the loss of a loved one. The CACO is trained to offer guidance on the types of military and civilian funeral services available, help families understand their benefits and entitlements, and ensure they are informed about the necessary steps needed to arrange a funeral.

While a CACO may not directly handle or execute the arrangements themselves, their support and knowledge can significantly ease the burden on grieving families, allowing them to make informed decisions during an incredibly challenging time. This service encompasses a broader approach rather than being limited to military funerals only, as the CACO can also provide assistance regarding civilian services if the family opts for that route.