How does a CACO educate families about their benefits and entitlements?

The role of a Casualty Assistance Calls Officer (CACO) includes ensuring that families of service members understand the benefits and entitlements available to them after a casualty occurrence. Option B is correct because it encompasses a comprehensive approach that includes briefings, written materials, and the opportunity for families to ask questions. This multi-faceted method ensures that families receive clear, detailed information and can engage in dialogue to clarify any uncertainties regarding their benefits.

The inclusion of briefings allows for structured communication where families can learn about the processes and resources available to them. Written materials serve as important resources that families can refer to later, reinforcing the verbal information provided. Additionally, the ability to answer questions is crucial, as it addresses specific concerns that families may have and provides personalized guidance.

In contrast, relying solely on oral instructions or emails may not provide sufficient clarity or permanence of information, while discussing benefits exclusively during memorial services limits the focus and urgency needed to address these important topics at a time when families are grieving and may not be able to absorb complex information fully. Hence, the comprehensive approach outlined in option B is essential for effectively educating families about their benefits and entitlements.