How often should a CACO check in with the family after the initial notification?

A Casualty Assistance Calls Officer (CACO) plays a critical role in providing support to the families of service members who have been reported as casualties. The appropriate practice for a CACO involves regular check-ins with the family after the initial notification. This ongoing support is essential because the process of coping with loss is complex and can vary significantly over time.

Regular communication allows the CACO to address any evolving needs of the family, provide updates on the status of the case, and offer additional resources as necessary. Families often have questions or require assistance long after the initial notification, and maintaining a relationship helps to build trust and ensures that the family feels supported throughout their grieving process.

By prioritizing regular check-ins, the CACO can ensure that families are aware of their entitlements, provide emotional support, and help navigate any logistic or administrative matters that may arise as they process their loss. This approach embodies the commitment of the USMC to care for its members and their families even after a tragedy.