How often should a CACO check in with the family post-initial contact?

The correct response highlights the importance of flexibility and responsiveness in the role of a Casualty Assistance Calls Officer. It recognizes that each family's situation is unique and may change over time, necessitating varying degrees of support and communication. By checking in regularly based on the family's needs, the CACO can provide tailored assistance that aligns with where the family is in their grieving process and any immediate requirements they may have.

Effective support involves actively listening to the family and understanding their current circumstances, which may involve more frequent contact at certain times and less at others. This approach fosters a supportive relationship, allowing the CACO to address specific concerns, provide updates on benefits and entitlements, and facilitate access to additional resources when necessary.