How should a CACO deliver news of a death?

Delivering news of a death requires a high level of compassion and sensitivity. This is a moment of profound grief for the family and friends affected, and it is crucial that the Casualty Assistance Calls Officer (CACO) approaches the situation with empathy. Conveying such devastating news should be done personally, allowing for a connection to be made and ensuring that the feelings of the family can be acknowledged and supported.

Being compassionate also means taking the time to listen to the family's responses, providing them with necessary information, and offering support in a respectful manner. Sensitivity in such conversations helps to foster an environment where the family feels cared for during one of the most difficult moments of their lives.