How should a CACO handle a family member who is angry or hostile?

Maintaining professionalism and validating the family member's feelings is crucial in situations where emotions are heightened, such as when dealing with loss. This approach fosters an environment of trust and understanding, allowing the family member to express their grief or anger in a supportive atmosphere. Validation helps the family feel heard and acknowledged, which can be a crucial step in their healing process.

Demonstrating empathy and remaining calm shows that the CACO respects the individual's emotional state, facilitating better communication. By addressing the family's emotions directly while providing assistance and resources, the CACO can effectively support them through their difficult time.

Other strategies, like avoiding confrontation, may lead to unresolved feelings and additional frustrations, while questioning reactions can come across as dismissive. Responding with anger is counterproductive and likely to worsen the situation. Thus, the approach of maintaining professionalism and validating feelings is key in effectively managing these complex dynamics.