How should a CACO respond to a family member's emotional reaction to the news?

The most appropriate response for a CACO when faced with a family member's emotional reaction is to offer support and listen actively. This approach acknowledges the intense emotions that come with receiving difficult news and demonstrates empathy and compassion.

Listening actively allows the family member to express their feelings and thoughts without interruption, which is essential for their emotional processing. It creates a supportive environment where the individual feels seen and understood, which can help them cope with their grief and loss more effectively. This type of engagement is key in helping to establish trust and rapport, which is vital in the role of a CACO as they navigate such sensitive conversations.

Providing emotional support is not about fixing the situation or offering solutions but rather about being present with the family member during an incredibly challenging time. The other options suggest either a lack of engagement or an attempt to downplay the significant emotions involved, which would not be constructive or supportive in this context.