How soon after notification should a CACO visit the Next of Kin (NOK)?

The recommended time frame for a Casualty Assistance Calls Officer (CACO) to visit the Next of Kin (NOK) is within 24 hours of notification. This prompt response is crucial for several reasons. First, it demonstrates the military’s commitment to providing immediate support during a difficult and traumatic time for the family. The visit allows the CACO to deliver the news in person, which conveys compassion and care, foster trust, and establish a supportive relationship with the NOK.

Additionally, a timely visit allows the CACO to provide important information regarding benefits, resources, and the overall process following the loss. It helps to address any immediate questions the family may have and guides them through what can be an overwhelming situation. Having a presence early on can significantly alleviate some of the burden and confusion that often accompanies such tragic news.

Ultimately, adhering to the 24-hour guideline emphasizes the importance of compassion and efficiency in the CACO role, ensuring that families feel supported and informed from the onset of their grief.