In what manner should a CACO follow up with the families after initial contact?

Following up with families after initial contact is crucial for a CACO to ensure ongoing support and assistance. The most appropriate manner of follow-up involves actively checking in with the families to offer further support. This approach emphasizes empathy and connection, recognizing that families may need additional guidance or reassurance as they navigate their loss and the benefits available to them.

By actively reaching out, the CACO demonstrates a commitment to the family's well-being, providing them an opportunity to express their needs or concerns. This support can include answering questions, providing emotional reassurance, or facilitating access to resources that may assist them during a challenging time.

Choosing to send formal letters periodically or providing documents for signature may not engage the family in a meaningful way, as these options can feel impersonal and may not address immediate emotional needs or concerns. Similarly, calling solely to review benefits may overlook the vital aspect of emotional support that families need. Therefore, consistent, empathetic check-ins stand out as the most effective method for providing ongoing assistance to grieving families.