What action should a CACO take if a family requests information that is beyond their knowledge?

When a family requests information that exceeds a CACO's knowledge, the appropriate action is to refer them to the appropriate specialist or resource. This ensures that the family receives accurate and reliable information from someone qualified to provide it. It is crucial for a CACO to maintain a high standard of support and assistance, especially during a sensitive time when families are dealing with complex emotions and situations.

By directing the family to specialists or resources, the CACO demonstrates professionalism and compassion, ensuring that the family's needs are met with the best possible support. This approach also helps to build trust between the CACO and the family, as it shows a commitment to their wellbeing and the seriousness of their inquiries.

Providing estimated information could lead to misunderstandings or misinformation, while telling the family they should know better is unhelpful and dismissive. Offering to look it up later, while well-meaning, might delay crucial support and guidance the family needs in a timely manner. Therefore, referring them to the appropriate source is the most responsible action to take.