What are key responsibilities of a CACO?

Ensuring communication between families and the Marine Corps is a crucial responsibility of a Casualty Assistance Calls Officer (CACO). This role is fundamentally about supporting the families of Marines who have been injured or killed. A CACO serves as a liaison, providing necessary information, guidance, and support to the family during a highly emotional and challenging time. They help convey important details regarding the casualty's status, benefits, and entitlements while also listening to and addressing the family’s needs and concerns.

This responsibility is essential in ensuring that families feel informed and supported, fostering a connection between them and the Marine Corps during a period of loss or crisis. Such communication is vital for maintaining the trust and understanding necessary for the well-being of the families affected by military casualties.