What is a common misconception about the role of a CACO?

The role of a Casualty Assistance Calls Officer (CACO) encompasses a range of responsibilities beyond just delivering the notification of a casualty. While the delivery of news about a service member's death or injury is a significant part of their duties, the CACO is also tasked with providing extensive support and guidance to the family. This includes helping them navigate the various resources available to them, providing information on military benefits, and assisting in matters related to grief and logistics following a loss.

The misconception that a CACO is solely responsible for delivering the casualty notification overlooks the holistic nature of their role. They are trained to support families through a complex and difficult time, which involves ongoing communication and assistance with processes that extend far beyond the initial notification. The CACO's engagement with the family aims to ensure that they feel supported and informed throughout their journey, reflecting the commitment of the military to assist families during such a challenging period.