What is a critical piece of information a CACO should have before notifying a family?

Having an accurate identification of the casualty is crucial for the Casualty Assistance Calls Officer (CACO) before notifying the family. This information ensures that the CACO can provide clear and precise details regarding the individual involved, which is essential for confirming the right person and minimizing confusion or distress during such a sensitive time. Accurate identification helps the CACO prepare for the notification conversation, as it also allows them to offer relevant support and context specific to the casualty.

Other aspects, such as the location of the deceased or comfort options available, while also important in the context of family support, do not take precedence before ensuring that the family's understanding of the identity of their loved one is correct. Knowing the expected reaction of the family might help in preparing for the conversation, but it does not outweigh the necessity of first having accurate information about the casualty.