What is a key element of the CACO’s role in supporting families after a casualty?

The role of a Casualty Assistance Calls Officer (CACO) includes offering ongoing emotional support and updates to the families of service members who have suffered a casualty. This aspect is vital because families often experience overwhelming grief and uncertainty during such difficult times. The CACO serves as a liaison between the family and the military, ensuring they receive timely information regarding the casualty's status and the support services available to them.

This ongoing emotional support can help families navigate their grief by allowing them to discuss their feelings and concerns. It reassures them that they are not alone and that there are resources available to assist them. The CACO's presence can foster a sense of community and connection, which is crucial for families as they deal with their loss. By keeping the lines of communication open and providing consistent updates, the CACO can help families feel more informed and supported throughout the healing process.