What is one of the key challenges faced by CACOs?

One of the key challenges faced by Casualty Assistance Calls Officers (CACOs) is dealing with their own grief. CACOs are often tasked with delivering the devastating news of a service member's death to family members. This situation not only requires immense emotional strength and professionalism, but it also brings forth the personal emotional toll of loss, as CACOs may have served alongside the deceased or may personally know the family.

The emotional burden is compounded by the need to maintain composure and provide support to grieving families while managing their own feelings about the loss. The ability to navigate their own grief effectively is crucial, as it impacts their performance and the support they can offer to those in mourning. Understanding and acknowledging one's emotional response is vital for CACOs to fulfill their responsibilities compassionately and effectively.