What is one of the emotional approaches a CACO should use when interacting with families?

Empathy is a crucial emotional approach for a CACO when interacting with families of service members. This approach allows the CACO to connect with the family on a personal level, acknowledging their grief and providing support during an incredibly difficult time. By demonstrating empathy, a CACO helps to validate the feelings of the family members, showing that their emotions are understood and accepted. This emotional support is essential for offering comfort and building trust, which can facilitate more open and effective communication about the resources and assistance available to them. Empathy fosters a compassionate environment where families feel heard and valued, which is vital in such challenging circumstances.