What is one way a CACO can help foster trust with a family?

Building trust with a family during a difficult time is essential, and one of the most effective ways a Casualty Assistance Calls Officer (CACO) can achieve this is by being reliable and providing accurate information. Families who are dealing with the loss of a loved one seek clarity and reassurance during a chaotic and emotionally charged period. When a CACO consistently delivers factual, timely information, it demonstrates their commitment to supporting the family and honors their need for transparency.

Reliability encompasses not only accurate information but also follow-through on commitments, which further reinforces trust. The family needs to feel secure in their CACO’s ability to guide them through the challenges they are facing, including logistical questions, benefits entitlements, and available resources. Establishing this reliability helps create a strong rapport and ensures families feel they can rely on the CACO during their time of need.