What is the first step a CACO should take upon notification of a casualty?

The first step a Casualty Assistance Calls Officer (CACO) should take upon notification of a casualty is to ensure that all pertinent information is available to notify the family. This step is crucial because having complete and accurate information about the casualty—such as the circumstances of the incident, unit details, and available support—prepares the CACO to effectively communicate with the family. Clear and compassionate communication is essential in this sensitive situation, and having the right information helps to convey that message more effectively.

This approach prioritizes the needs of the family, ensuring they receive timely and accurate updates during an incredibly challenging time. Understanding the context and specifics of the casualty allows the CACO to be a source of support and guidance for the family, easing their burden in a moment of distress.

Other actions, such as preparing paperwork or contacting the commanding officer, are important but should follow the initial step of gathering the necessary information. Ensuring robust communication and understanding of the situation lays a strong foundation for every interaction that follows in the casualty assistance process.