What is the goal of a CACO when assisting a family in distress?

The primary goal of a Casualty Assistance Calls Officer (CACO) is to provide meaningful support to families who are experiencing distress due to the loss of a service member. CACOs are specifically trained to assist families during this challenging time by helping them navigate available resources and providing emotional support.

In this role, a CACO acts as a vital link between the military and the bereaved family, ensuring that they are informed about their rights, benefits, and entitlements following a service member's death. This includes guiding them in accessing financial assistance, counseling services, and other necessary resources to help them cope with their loss. The focus is entirely on addressing the needs of the family and providing support during a profoundly difficult period, rather than collecting data or making decisions on behalf of the family. This supportive and resource-navigating role is essential to helping families heal and adjust in the aftermath of their loss.