What is the main role of a Casualty Assistance Calls Officer (CACO)?

The main role of a Casualty Assistance Calls Officer (CACO) is to notify and assist families of deceased personnel. This responsibility involves a sensitive and critical duty to inform families of the loss and to provide them with the necessary support and resources during a profoundly difficult time. The CACO serves as a liaison between the military and the family, ensuring that they receive the appropriate information regarding benefits, entitlements, and any services available to them following the loss of their loved one. The support provided by the CACO is integral to helping families navigate the complexities that arise in the aftermath of a casualty, making this role essential in the military structure.