What is the purpose of casualty assistance training for CACOs?

The purpose of casualty assistance training for Casualty Assistance Calls Officers (CACOs) is to equip them with the skills and knowledge necessary to navigate the emotional and procedural complexities involved in casualty notification and assistance. This training focuses on preparing CACOs to handle sensitive situations with care, empathy, and professionalism, ensuring that they can provide the necessary support to families during difficult times.

CACOs learn about the procedures for notifying families of a service member’s death or serious injury, as well as the resources available to assist those families. Understanding the emotional impact of these notifications is crucial, as CACOs often serve as the primary point of contact for grieving families, addressing their needs and questions while guiding them through the various processes that follow a casualty incident. This preparation is essential for them to perform their duties effectively and compassionately.