What is the role of the CACO in keeping the family informed about the casualty investigation?

The role of the Casualty Assistance Calls Officer (CACO) is critical in maintaining communication between the military and the family of the casualty. One of the primary responsibilities of the CACO is to keep the family informed about the casualty investigation process. This involves explaining how the investigation will proceed, what the family can expect during this time, and providing updates as they become available. Effective communication is essential to ensure that families feel supported and that their concerns are addressed, especially in a challenging time like this.

While legal representation, handling media inquiries, and coordinating with other military branches are important aspects of the overall support system surrounding a casualty, these are not direct responsibilities of the CACO. The CACO's primary focus is on supporting the family through communication and keeping them informed, thus helping to alleviate some of their uncertainty during the investigative process.