What role does a CACO fulfill during the notification process?

During the notification process, the primary role of a Casualty Assistance Calls Officer (CACO) is to provide support for the Next of Kin (NOK). This involves delivering the difficult news of a service member’s casualty in a compassionate and respectful manner. The CACO is responsible for ensuring that the NOK is informed not only about the facts surrounding the casualty but also about the available resources and assistance they can access during this challenging time.

The CACO plays a crucial role in guiding the family through the immediate aftermath of the notification, which includes answering questions about benefits, burial arrangements, and other support services. The emotional support and practical assistance that a CACO provides helps the family navigate the complexities of the situation, thereby fulfilling their vital function in the notification process.