What role does the CACO have concerning benefits information?

The CACO plays a crucial role in ensuring that the families of service members understand the full range of benefits available to them. This includes clarifying eligibility for various programs, providing information on how to apply for these benefits, and guiding families through the often complex procedures involved. By empowering families with this knowledge, the CACO helps them to make informed decisions regarding their options during a challenging time. This support is essential for families navigating the benefits process, and it aids in alleviating their stress and uncertainty following a loss.

Processing claims or denying access to benefits falls outside the scope of the CACO's responsibilities, as their primary focus is on providing information and guidance rather than making administrative decisions. Collecting paperwork, while potentially a part of the process, is secondary to the larger responsibility of ensuring the family is informed about their rights and benefits.