What should a CACO avoid when communicating with families?

A CACO should avoid using technical jargon when communicating with families because clear and empathetic communication is essential in sensitive situations, especially when families are dealing with loss or trauma. Technical jargon can confuse or alienate family members who may not be familiar with military language or processes. The primary goal of the CACO is to convey information in a compassionate and understandable way that respects the family's emotional state. Using simple, clear language helps ensure that families comprehend the information being shared, which is crucial in a time of grief.

Providing direct assistance, offering condolences, and staying informed about benefits are all key responsibilities of a CACO that enhance their ability to support families effectively during difficult times.