What should a CACO avoid when communicating with the family?

A CACO should avoid making assumptions about the needs of the family because each family's experience with grief and loss is unique. It is essential for the CACO to listen actively and respond to the family's specific concerns, rather than preemptively deciding what they might need or how they may feel. Making assumptions can lead to misunderstandings and potentially alienate the family during a time when they require support and empathy.

By prioritizing open communication, the CACO can better gauge the family’s actual needs and provide appropriate assistance. This means asking questions, allowing them to express their feelings, and being attentive to their emotional state, which helps build trust and ensures that the support provided is relevant and respectful of their situation.