What should a CACO confirm when conducting a notification?

In the context of a Casualty Assistance Calls Officer (CACO) conducting a notification, it is essential for the CACO to confirm who they are speaking to. This is a critical step in ensuring that the right person receives the notification of the loss. Confirming the identity of the individual present allows the CACO to tailor their communication, ensuring that it is delivered respectfully and appropriately to those who are directly impacted by the news.

This also helps in establishing a channel of communication for further assistance and support, as the CACO will be providing information and guidance on navigating the aftermath of the casualty event. Knowing who is receiving the information allows the CACO to address further questions and provide relevant resources based on the specific needs of the individual identified.

While knowing who is present at the address, handling funeral arrangements, or who will receive benefits are all important aspects of the overall assistance process, identifying the person being addressed during the notification is paramount to ensure the message is accurately and sensitively delivered.