What should a CACO do when receiving media requests about the casualty?

When handling media requests regarding a casualty, it is essential for the CACO to refer those requests to the appropriate Public Affairs Officer. This ensures that all communication is managed through official channels, maintaining consistency and accuracy in the information provided to the media. The Public Affairs Officer is trained to handle inquiries and manage the narrative surrounding sensitive situations. They can effectively communicate the required details while safeguarding the privacy of the family and respecting protocols established by the service.

Engaging directly with the media without appropriate training or authority could lead to misunderstandings, the release of incorrect information, or violations of privacy. This approach helps preserve the integrity of the support provided to the family while ensuring that any public communication is suitably handled.