What should a CACO do if they don't know the answer to a family's question?

The appropriate course of action for a CACO faced with a question they cannot answer is to be honest and seek to find the answer. This approach emphasizes transparency and a commitment to providing accurate information, which is essential in supporting families dealing with the circumstances following a casualty.

When a family member asks a question, they are often in a vulnerable state, seeking clarity and reassurance. By acknowledging that they do not have the answer but are willing to find it, the CACO builds trust and assures the family that their concerns are important. This promotes an environment of open communication, essential for effective assistance.

Engaging with the family in this manner highlights the CACO’s role not just as a provider of information, but as a supporter and advocate. It is crucial to uphold integrity, especially in sensitive situations, rather than making unqualified guesses or diverting the conversation, which may lead to miscommunication or unresolved issues. Seeking accurate information reassures the family that they are receiving reliable assistance.