What should be a CACO’s first step when notified of a casualty?

The primary responsibility of a Casualty Assistance Calls Officer (CACO) upon notification of a casualty is to inform the family in a timely and compassionate manner. This is crucial because families need to be notified as soon as possible to enable them to begin processing the information and accessing necessary support services. A timely notification demonstrates respect for the family and allows them to start navigating the emotional and logistical challenges that arise from a casualty event.

The importance of this step cannot be overstated, as it sets the tone for the family’s experience during a very difficult time. Ensuring that the family is informed properly also helps prevent potential confusion or misinformation that may arise if they learn of the casualty through unofficial channels, which can be distressing.

While gathering personal details about the casualty, completing paperwork, and even media engagement are important components of the CACO's role, these actions come after the critical step of informing the family. The priority in such sensitive situations is always the well-being of the affected family members.