When is it appropriate for a CACO to involve other help providers?

Involving other help providers is appropriate when the family's needs exceed the CACO's expertise or resources. As a Casualty Assistance Calls Officer, the primary function is to provide support and guidance during a difficult time following the loss of a service member. However, there may be instances where the needs of the family—such as emotional, psychological, or legal assistance—require specialized skills or knowledge that the CACO may not possess. In these cases, collaborating with professionals or organizations equipped to handle specific issues can better serve the family, ensuring they receive comprehensive support tailored to their unique circumstances.

While the family requesting additional resources can indicate a need for help, it’s crucial to assess whether the CACO's capabilities are sufficient to meet those needs. Cultural background and prior knowledge of the family's situation can inform the CACO's approach but are not definitive indicators of the necessity for involving additional help providers. The emphasis is on recognizing when the situation falls outside the CACO's purview and ensuring that families have access to the full spectrum of support they may require.