When should a CACO follow up with the family after the initial notification?

After the initial notification, it is essential for a Casualty Assistance Calls Officer (CACO) to follow up with the family after a few days. This timeframe allows the family to process the shocking news of their loss and begin coping with their grief. Following the initial notification, they may have a mix of emotions and questions, and the CACO's follow-up demonstrates continued support and helps the family know that they are not alone during this trying time.

This follow-up is crucial to ensure that the family feels cared for and to provide any additional information or assistance they may need. It also offers an opportunity for the family to ask questions they may have thought of after the initial conversation. The follow-up reinforces the commitment of the USMC to supporting the family beyond the immediate crisis and establishes a reliable line of communication as they navigate through the difficult period ahead.

Regular check-ins can be an important component in the overall approach to family support, allowing the CACO to address ongoing needs and ensure that the family is aware of all resources available to them.