When should a CACO follow up with the family after the initial visit?

Following up with the family within a week or as needed is essential for effective casualty assistance. This timeframe ensures that the family feels supported soon after the traumatic event of losing a loved one and helps address any immediate concerns they may have. Keeping an open line of communication during this critical period fosters trust and reassures the family that the CACO is committed to assisting them throughout their grieving process.

The ability to follow up as needed also allows the CACO to respond to any urgent issues that may arise, such as additional questions about benefits or resources, thus providing timely support in their time of crisis. This proactive approach can significantly impact the family's well-being and their ability to navigate the challenges they are facing following a casualty.

Following up only after a month, only upon request, or at the one-year mark would not effectively support the family within an appropriate timeframe, potentially leaving them feeling isolated or without necessary resources and information in the immediate aftermath of their loss.