When should CACOs provide referrals to specialized services?

The correct response emphasizes the proactive role of the Casualty Assistance Calls Officer (CACO) in identifying the needs of the grieving family. CACOs are trained to recognize signs that a family may benefit from specialized services, such as counseling, support groups, or financial assistance. By providing referrals whenever they identify a need for additional emotional support or resources, CACOs ensure that families receive the comprehensive care and guidance required to navigate their circumstances effectively.

This approach demonstrates sensitivity and responsiveness to the unique challenges that arise after a casualty, fostering a supportive environment for families dealing with grief and loss. It also highlights the CACO's responsibility not just as a liaison but as an advocate for the families, helping to connect them with the resources that can assist them during such a difficult time.