Which core competency is NOT expected of a CACO?

The core competency that is not expected of a Casualty Assistance Calls Officer (CACO) is technical writing. CACOs are primarily focused on providing support and assistance to the families of service members who have become casualties. This role requires strong interpersonal skills, leading to the essential competencies of compassion, communication, and organization.

Compassion is crucial, as the role often involves delivering sensitive and distressing news to families. Effective communication is vital for conveying information clearly and empathetically and for ensuring that families understand the support available to them. Organization is necessary to manage the various tasks and responsibilities that arise during the assistance process, from coordinating with different agencies to ensuring that all necessary documentation is completed and delivered.

While technical writing skills can be beneficial in some contexts, they are not a primary focus for CACOs. The position is more about providing emotional and logistical support rather than generating detailed written reports or documents. Therefore, technical writing does not align closely with the core competencies that define the role of a CACO.