Which event typically initiates the role of a CACO?

The initiation of a Casualty Assistance Calls Officer's (CACO) role occurs when there is a casualty notification. This event is critical as it signifies that a service member has suffered a serious injury or has died. Upon receiving this notification, a CACO is assigned to provide support and assistance to the bereaved family, guiding them through the immediate aftermath and ensuring they have access to the necessary resources and benefits available to them.

This role is essential for facilitating communication between the military and the family, providing emotional support, and ensuring that all entitlements are addressed. Each aspect of the CACO's responsibilities is rooted in the understanding of the impact loss has on a family, making the initial notification of a casualty the defining moment for the CACO's involvement.