Which of the following best describes a CACO's relationship with other agencies during a casualty situation?

The role of a Casualty Assistance Calls Officer (CACO) is fundamentally about connecting and facilitating communication between various entities involved in a casualty situation. Acting as a liaison means that the CACO serves as the primary point of contact between the family of the deceased or injured service member and the military, other government agencies, and various support services. This relationship is essential for ensuring that the family receives timely information, support, and resources they need during a difficult time.

As a liaison, the CACO is instrumental in coordinating with other agencies, such as the Department of Veterans Affairs, local legal resources, and counseling services to provide comprehensive assistance to the family. This role emphasizes collaboration, empathy, and support, attributes that are crucial for addressing the complex needs that arise during such unfortunate circumstances.

In contrast, being completely independent would undermine the coordinated effort required to assist families effectively, while advisory roles may limit the CACO's ability to take proactive steps needed in these situations. Similarly, being a secondary contact does not adequately capture the central and supportive role that a CACO plays during the response to a casualty. Therefore, acting as a liaison accurately reflects the importance of collaboration and communication in fulfilling the responsibilities of a CACO.