Which of the following is NOT a recommended practice for CACOs?

Providing misinformation on resources is not a recommended practice for Casualty Assistance Calls Officers (CACOs). The role of a CACO is to support the families of fallen service members by offering accurate and reliable information regarding benefits, support services, and other resources available to them during a difficult time. Ensuring that families receive truthful and clear information is crucial to helping them navigate the complex processes associated with their loss.

Building rapport with families, listening to their concerns, and being responsive to their needs are essential practices that help families feel supported and understood. These practices foster trust and create a supportive environment where families feel comfortable expressing their feelings and asking questions. Misinformation, on the other hand, would undermine trust and potentially lead to confusion, stress, and further emotional distress for grieving families. Therefore, maintaining honesty and clarity is paramount in the duties of a CACO.