Why is it important for a CACO to have knowledge of military protocols?

Understanding military protocols is crucial for a Casualty Assistance Calls Officer (CACO) because these protocols set forth specific regulatory requirements that govern how the officer should conduct their duties in sensitive and high-stakes situations. The responsibilities of a CACO include notifying families of casualties, providing support, and ensuring that families are informed of available benefits and resources. Adhering to military protocols ensures that all actions taken by the CACO are respectful, compassionate, and compliant with established procedures. This knowledge is essential not only for the CACO to perform their duties effectively but also to uphold the dignity of the service members and their families during a difficult time. By following regulations, the CACO can secure much-needed benefits for the families while also guiding them through the grieving process with the appropriate care and sensitivity.